Cancellation Policy
For all products excluding made-to-order items
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- Orders may be cancelled for a full refund before the orders are shipped or within 8 hours of payment confirmation. Once orders are shipped, you will be advised of the carrier name and tracking number.
- Orders will not be accepted to be cancelled once orders are shipped.
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Made-to-order products
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- Orders after production begins or after 8 hours want to be changed size, you will be responsible for 50% of the product price.
- Orders that have already been shipped can not be cancelled.
- Samples are not eligible for cancellation, returns, or exchanges.
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CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
184 Main Rd E, St Albans Victoria 3021, Australia
1800-123-222 / 1900-1570-230
contact@company.com
Everyday 9:00-17:00